{"id":162,"date":"2020-12-11T07:00:06","date_gmt":"2020-12-11T07:00:06","guid":{"rendered":"https:\/\/www.fiestamart.com\/?page_id=162"},"modified":"2026-02-23T18:59:28","modified_gmt":"2026-02-23T18:59:28","slug":"help-facts","status":"publish","type":"page","link":"https:\/\/www.fiestamart.com\/help-facts\/","title":{"rendered":"Help &#038; FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Last Call Promo&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;72px||72px||true|false&#8221; custom_width_px__hover=&#8221;1080px&#8221; custom_width_px__hover_enabled=&#8221;1080px&#8221; custom_width_percent__hover=&#8221;80%&#8221; custom_width_percent__hover_enabled=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221; gutter_width__hover=&#8221;3&#8243; gutter_width__hover_enabled=&#8221;3&#8243; parallax_1__hover=&#8221;off&#8221; parallax_1__hover_enabled=&#8221;off&#8221; parallax_2__hover=&#8221;off&#8221; 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animation_starting_opacity__hover=&#8221;0%&#8221; animation_starting_opacity__hover_enabled=&#8221;0%&#8221; animation_speed_curve__hover=&#8221;ease-in-out&#8221; animation_speed_curve__hover_enabled=&#8221;ease-in-out&#8221; hover_transition_duration__hover=&#8221;300ms&#8221; hover_transition_duration__hover_enabled=&#8221;300ms&#8221; hover_transition_delay__hover=&#8221;0ms&#8221; hover_transition_delay__hover_enabled=&#8221;0ms&#8221; hover_transition_speed_curve__hover=&#8221;ease&#8221; hover_transition_speed_curve__hover_enabled=&#8221;ease&#8221; background_color_gradient_stops__hover=&#8221;#2b87da 0%|#29c4a9 100%&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;7px|auto||auto||&#8221; border_color_all=&#8221;rgba(0,0,0,0.08)&#8221; border_width_top=&#8221;6px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_text_color=&#8221;#E91B2D&#8221; header_2_font=&#8221;Roboto|900|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#E91B2D&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.4em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;440px&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-4.2em||&#8221; custom_padding=&#8221;|20px|0px|20px||true&#8221; header_2_font_size_tablet=&#8221;30px&#8221; header_2_font_size_phone=&#8221;24px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; header_3_font_size__hover=&#8221;22px&#8221; header_3_font_size__hover_enabled=&#8221;22px&#8221; header_3_line_height__hover=&#8221;1em&#8221; header_3_line_height__hover_enabled=&#8221;1em&#8221; header_3_letter_spacing__hover=&#8221;0px&#8221; header_3_letter_spacing__hover_enabled=&#8221;0px&#8221; header_3_text_shadow_style__hover=&#8221;none&#8221; header_3_text_shadow_style__hover_enabled=&#8221;none&#8221; header_3_text_shadow_color__hover=&#8221;rgba(0,0,0,0.4)&#8221; header_3_text_shadow_color__hover_enabled=&#8221;rgba(0,0,0,0.4)&#8221;]<\/p>\n<h2>Help and FAQs<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQ&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f1f5f7&#8243; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;100px|0|100px|0px|true|false&#8221; border_radii=&#8221;||15vw||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_accordion closed_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#2f8cff&#8221; module_id=&#8221;faqs-container&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; toggle_level=&#8221;h3&#8243; toggle_font=&#8221;Montserrat|300|||||||&#8221; toggle_font_size=&#8221;20px&#8221; toggle_line_height=&#8221;1.6em&#8221; body_font=&#8221;Montserrat|300|||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;2em&#8221; animation_style=&#8221;zoom&#8221; animation_direction=&#8221;top&#8221; animation_intensity_zoom=&#8221;10%&#8221; hover_enabled=&#8221;0&#8243; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;How can I view ads for other locations?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;||||||||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span><\/span>View the ad for a different store by imputing your zip code<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I cannot find my store. Can you please help me?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>To find your store, click on Find a Store or Store Locator at the top of any page<\/p>\n<ul>\n<li>Please ensure you are typing the correct ZIP code. You can also move the map left and right or zoom in or out to find your store.<\/li>\n<\/ul>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is a weekly ad?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The weekly ad is a collection of some of best offers for the week, including coupons, price markdowns, and our Everyday Low Prices.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Is there a way to view the ad in its traditional format?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Yes! Once you click on the weekly ad on the home screen, in the top header image, you\u2019ll see text that says, \u201cView flyer.\u201d Clicking on this will open the flyer format of the ad.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I\u2019m seeing different offers and prices for different stores. Why is this?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"g8zlm-4\"><span>Just like each one of our stores is tailored to meet our customers&#8217; needs, so are our ads. While offers and prices are often similar, some offers will only be eligible at a specific store.<o:p><\/o:p><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What if I am unhappy with the service I received at my store?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"g8zlm-3\">If we disappoint you, we want to know about it immediately! For immediate attention to your concern, please see your store manager on duty at the time.<\/p>\n<p><span><\/span>Submit your concern via the online form under the Contact Us<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why do your ads vary from one location to another?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;on|desktop&#8221; title__hover=&#8221;Why do your ads vary from one location to another?&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"g8zlm-4\"><span>We plan our ads to best serve the needs of each community, while watching the competitive situations in each area. Also, items may vary by area to ensure we have enough ad items on hand. By rotating advertised items through all areas, and not running the same item in every area at the same time, it helps us ensure adequate stock at great low prices.<o:p><\/o:p><\/span><\/p>\n<p class=\"g8zlm-3\">[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Why did a particular product get discontinued?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;on|desktop&#8221; title__hover=&#8221;Why did a particular product get discontinued?&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"g8zlm-4\"><span>Our Buyers and Merchandisers pay close attention to slow movement and demand for various products. They strive to make the best decision on which ones to carry in each store. The items we carry are based on customer demand and available space. You may submit requests for products to our Customer Relations Department by completing the online contact form. Please include as much information as possible, such as product name, manufacturer, UPC code, etc. Your request will be forwarded to our Procurement Department for their consideration.<o:p><\/o:p><\/span><\/p>\n<p class=\"g8zlm-3\">[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I would like to work for your company. Where can I find information on job openings and applying?&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; title__hover_enabled=&#8221;on|desktop&#8221; title__hover=&#8221;I would like to work for your company. Where can I find information on job openings and applying?&#8221; open=&#8221;off&#8221;]<\/p>\n<p class=\"g8zlm-4\"><span>We are always looking for great new partners who enjoy a fast pace, high energy work setting. 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